Effective 7 October 2026 · HONCO Private Limited · [email protected]
1. Try before you buy
Every feature of FaceLock is free for 7 days on your laptop, with no card and no account. That trial is the way to try FaceLock, so purchases and renewals are not refundable, except in the three cases below.
2. What we refund
- A duplicate payment for the same order, for example if one purchase was charged twice.
- A charge whose amount differs from the amount shown at checkout.
- A charge you didn’t authorise.
3. How to ask
Email [email protected] within 30 days of the charge, with the payment reference. It’s shown on the confirmation page after you pay. If you didn’t make the payment yourself, send the date and amount from your bank statement instead.
4. How refunds are paid
Approved refunds go back to the original payment method through our payment partner, Easebuzz. They usually arrive 5–10 working days after we approve the refund, depending on your bank.
5. What isn’t refunded
- A licence that expires. When it does, protection pauses, and everything you’ve locked still opens.
- Any other purchase or renewal outside the three cases above.
6. Renewals are never automatic
There’s no auto-debit. We don’t store your card and a licence never renews by itself, so nobody is charged for another year unless they pay again themselves on the Renew page.
7. A payment that failed
If a payment failed but money left your account, your bank normally reverses it automatically. If it hasn’t, email [email protected] with the time, the amount and the payment reference and we’ll sort it out.
8. Contact
HONCO Private Limited · [email protected]
Registered office: F-118, Jan Path, Shyam Nagar, Jaipur, Rajasthan 302019, India
See also our billing page and terms of use.